EFFICIENCIES

SEASONED PROS

We identify technology, training, and processes to take your service team to the next level. 


 

OUR SERVICES

Chaston Consulting monitor Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

LIUL DALA

F1000 Global Bank.

“Chaston Consulting delivered everything they promised. Our customer satisfaction levels are at an all-time high and our service calls have never been lower!”

ASSESSMENT

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional consultant pool includes lawyers, MBAs, BPR, Learning and other process and customer success experts. We have significant  expertise in F1000 enterprise programs across the Finance, Transportation, Process engineering, Utilities & Oil and Gas sectors.

TESTIMONIALS

Once we have executive buy-in, we oversee the implementation process from start to finish.

PLANNING

Chaston Consulting use surveys, interviews, and observation to conduct a comprehensive service audit.

IMPLEMENT

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance